Delivery times

Note: times always refer to local time in Mainland Portugal

 

Mainland Portugal: Lisbon District

Warehouse Pickup – Free (same day for orders placed by 3 PM)

Same Day Delivery Batch – Home delivery between 3:30 PM and 7:00 PM for orders paid by 1:30 PM – Available in the municipalities of Lisbon, Cascais, and Oeiras, Monday to Friday – Free for purchases over €65

 

Other Districts

Batch Home – Home delivery (1 to 2 business days) – Free for purchases over €65

Delnext Home – Home delivery (1 to 2 business days) – Free for purchases over €65

DPD Pickup – DPD Pickup Point Delivery (1 to 3 business days)

Delnext Points – Delnext Pickup Point Delivery (1 to 2 business days)

 

Portugal Islands (Madeira and Azores)

Islands Home Batch – Sea Shipping – Home delivery (up to 15 business days)

Delnext Home – Air Shipping – Home delivery (4 to 6 business days)

 

Spain: Mainland Spain

Delnext Home – Home delivery (1 to 2 business days)

Delnext Points – Delnext Pickup Point Delivery (1 to 2 business days)

Spanish Islands & Ceuta and Melilla

DPD Home

Balearic Islands – Home delivery (2 business days)

Canary Islands – Home delivery (3 business days)

Ceuta and Melilla – Home delivery (2 to 3 business days)

Rest of Europe

Delnext Road – Home delivery:

• Germany and France: 4 to 7 business days

• Austria; Belgium; Italy; Luxembourg; Netherlands; Czech Republic; Denmark; Poland; Slovenia and Slovakia: 4 to 9 business days

• Bulgaria; Estonia; Finland; Greece; Croatia; Hungary; Ireland; Lithuania; Latvia; Romania; Sweden; United Kingdom; Switzerland and Norway: 7 to 10 business days

Fedex Air – Home delivery (24 to 72 business hours)

Worldwide

Fedex Air – Home delivery (1 to 4 business days)

Delnext Road – Home delivery (9 to 15 business days)

*Information regarding the peak order season

 

Between mid-November and Christmas, due to a significant increase in carrier order volumes, delivery delays may occur.

We appreciate your understanding during this busy period and recommend placing your orders in advance to ensure timely delivery.

 

Pickup and Tracking Instructions

Mainland Portugal: Lisbon District

Warehouse Pickup

You will receive a confirmation email as soon as your order is ready to be collected at the warehouse address.

To proceed with the collection, you must present the confirmation email along with a valid ID (Citizen Card, Passport, or Identity Card).

The collection must be made by the order holder.

If it is not possible, the order may be collected by another person, provided they present the confirmation email and the ID of the account holder.

This service is free of charge.

 

Same Day Delivery Batch

You will receive an email and/or a WhatsApp message confirming the shipment of your order, with the respective tracking number and/or link, so you can track it in real time.

On the day of delivery, you will also receive an email and/or WhatsApp message with the estimated time window for the order’s arrival.

If the order is not delivered on the first attempt, Batch will make a second delivery attempt. After a second failed attempt, the order will be returned to the origin point.

Batch Home

You will receive an email and/or a WhatsApp message confirming the shipment of your order, with the respective tracking number and link, so you can follow it in real time.

On the day of delivery, you will also receive a notification (by email and/or WhatsApp) with the estimated time window for your order’s arrival.

If the order is not delivered on the first attempt, Batch will make a second delivery attempt. After the second failed delivery attempt, the order will return to our warehouse.

In the areas of Lisbon, Amadora, Odivelas, Cascais, and Oeiras, deliveries are made by Batch. In the remaining areas of the Lisbon district, delivery will be made by CTT and the shipping process will be the same as Batch Home from the section Other Districts.

 

 

Other Districts

Batch Home 

In other locations in Mainland Portugal, you will receive an email with the shipping confirmation, including the tracking code for your order.

Delivery will be made by a CTT courier, with two delivery attempts. If delivery is not possible on either attempt, the order will be sent to the nearest CTT Post Office to the indicated address, where it will be available for pickup for 5 business days.

You will receive an email from CTT informing you that the delivery was unsuccessful, as well as the location and current status of the order.

If it is not collected within 5 business days, it will be automatically returned to the origin point.

Delnext Home

You will receive an SMS as soon as your order enters distribution, with the estimated delivery time.

A first delivery attempt will be made. If this is unsuccessful, the recipient can reschedule the delivery for a more convenient date.

A second delivery attempt will then be made.

If this is also not completed, the order will be returned to the sender.

DPD Pickup

You will receive a shipping confirmation email with the respective tracking number so you can follow the shipment in real time.

Your order will be sent to a Pickup point or a Locker, depending on the chosen pickup option.

• Pickup: As soon as the order arrives at the location, you will receive a notification SMS. From that moment, you will have 10 business days to collect it.

• Locker: You will also receive the pickup code, and the order will be available for 72 consecutive hours.

If the selected pickup point is unavailable, this information will be updated in the tracking, and the order may be redirected to the nearest DPD pickup point. You will be informed of this change at the time of delivery.

Delnext Points 

You will receive a first SMS as soon as your order is shipped.

A second SMS will be sent when the order arrives at the chosen pickup point.

If it has not yet been collected, you will receive a third SMS on the 5th day as a reminder that the order is still available for collection.

If not collected by the 8th day, the order will be picked up and returned to the sender.

 

 

Portugal Islands

Batch Home Islands

Shipping to the islands is done by sea. As soon as the order is handed over to the carrier, you will receive a shipping confirmation email with the tracking code so you can follow the delivery status.

Delivery will be made by a CTT courier, with two delivery attempts.

If delivery is not possible in any of these attempts, the order will be sent to the nearest CTT Post Office to the indicated address, where it will be available for collection for 5 working days.

You will receive an email from CTT informing you that the delivery was not completed, as well as the exact location where your order is.

If the order is not collected within 5 working days, it will be returned to the point of origin.

Delnext Islands

Delivery is made by air. You will receive an SMS as soon as the order enters distribution, with the delivery forecast.

A first delivery attempt will be made. If this is unsuccessful, the recipient can reschedule the delivery for a more convenient date.

A second delivery attempt will then be made. If the order is not delivered on this second attempt, it will be returned to the sender.

 

 

Mainland Spain

Delnext Home 

You will receive an SMS with the delivery forecast as soon as your order enters distribution.

A first delivery attempt will be made. If it cannot be completed, you can reschedule the delivery for a more convenient date.

A second delivery attempt will then be made. If this is also unsuccessful, the order will be returned to the sender.

Delnext Points 

You will receive a first SMS when your order is shipped.

A second SMS will be sent as soon as the order arrives at the pickup point.

On the 5th day at the pickup point, you will receive a third SMS reminding you that the order is still awaiting collection.

If the order is not collected by the 8th day, it will be picked up and returned to the sender.

 

 

Spain Islands

DPD Home Spanish Islands & Ceuta and Melilla

You will receive an SMS and an email when the order is shipped, followed by a delivery attempt.

If the delivery is not successful, the order will be sent to a Pickup Point selected by DPD, where it will remain for 6 days. The customer will be informed again about the order status via SMS and email. If the order is not collected, it will be returned to us.

 

 

Europe and World

Fedex Europe and World

You will receive a shipping confirmation email with a tracking number so you can follow the shipment in real time.

FedEx will make up to three delivery attempts. If all fail, the order will be returned to the point of origin.

Delnext Europe

You will receive an SMS as soon as the order enters distribution, with the estimated delivery date.

A first delivery attempt will be made, and if delivery is not possible, the customer will be notified that the order is available for pickup at a parcel shop for 1 week. If it is not possible to collect your order within the stipulated time, it will be returned to us.

Delnext World

The order is delivered to a carrier partner depending on the destination, and two delivery attempts will be made. 

This service varies depending on the postal package service of each country. 

Delivery is made by the postal services of the destination country, which may or may not store the order for 5 days at the post office before returning it.

Additional Information on Shipping and Return Policy

For orders shipped outside the European Union, it is important to consider that customs duties and local taxes may apply in the destination country. These charges are the customer's responsibility and must be paid upon receipt of the order, in accordance with applicable regulations.

 

Unreceived and Returned Orders

If the order is not collected within the timeframe set by the shipping services and is returned to our warehouse, the customer will be notified. You have two options to request reshipment, and the associated costs are those of a normal delivery.

1. Home or Pickup Point Reshipment: The customer can pay the reshipment costs via Mbway or bank transfer. After payment, it is necessary to send the proof of payment along with the delivery address or chosen Pickup point. The order will be processed and shipped after payment confirmation and reshipment choice.

2. Warehouse Pickup: Alternatively, customers in the Lisbon area may choose to pick up their order directly from our Warehouse, at no additional cost. 

• Address: Rua de São João, Lt 110, Serra de Casal de Cambra, 2605-308 Belas

• Opening Hours: Monday to Thursday, 9:00 AM - 6:00 PM; Friday, 9:00 AM - 3:00 PM

 

Reshipment Deadline

It is important that the customer responds to the notification and completes the reshipment process within a maximum period of 60 days from the date of the notification. After this period, if we have not received any instructions or payment, the products may be sent for internal management, without the possibility of refund or compensation.