Terms of service

About Us

We are Fredbrand Comunicação, Unipessoal Lda., a company with the number 514.305.983, headquartered at Rua Afonso de Albuquerque, 14 A, 2605-321 Belas, Portugal, better known by our brand “Frederica”.

Our company is a responsible and established organization. This activity requires communication availability, process transparency, and sharing of information systems across all group companies, service areas, and partners, as well as the processing and handling of various categories of data subjects and types of information, including personal data.

Terms and Conditions

These terms and conditions ("Terms and Conditions") set forth the legal terms that apply to your use of our website https://frederica.pt/ (the "Website") and the other services we provide (the "Services").

Please read these Terms and Conditions carefully and ensure you understand them before using the Services. By using the Services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must stop using the Services and exit the Website immediately. Continuing to use the Website or ordering products will be considered as acceptance of these Terms and Conditions.

Certain words and phrases used in these Terms and Conditions have specific meanings (these are known as "defined terms"). You can identify these defined terms because they begin with capital letters (even if not at the beginning of a sentence). When a defined term is used, it has the meaning assigned to it in the section of the Terms and Conditions where it is defined.

When we refer to "Frederica", "we", or "our", we are referring to Fredbrand Comunicação, Unipessoal Lda. When we refer to "you" or "your", we are referring to the person using the Services.

We use headings to help you understand these Terms and Conditions and to easily locate information. We do not store copies of contracts between you and us related to our provision of Services, so we recommend that you print or save a copy of these Terms and Conditions (but note that we may change these Terms and Conditions at any time, effective immediately, so please check the Website regularly and whenever you use the Services to request products to ensure you understand the applicable legal terms at that time).

Our Website

Access to the Website is temporarily and gratuitously permitted and does not include any commercial use of the Website or its content.

We reserve the right to withdraw or modify the Website without notice and may restrict access to all or parts of it. We will not be liable if, for any reason, the Website is unavailable at any time or for any period.

You must not use the Website in any way that may disrupt, damage, or impair the Website or access to it. You are responsible for all electronic communications and content sent from your computer to us and must use the Website only for lawful purposes.

You must not use the Website in any way that violates any applicable local, national, or international law or regulation, or in any unlawful or fraudulent manner, or for any unlawful or fraudulent purpose or effect.

Legal Notice

All rights reserved. No part of this website may be reproduced, in whole or in part, without prior permission.

All texts, images, illustrations, photographs, advertisements, trademarks, and other elements contained in these electronic publications (referred to as content) are protected by law, and any reproduction, diffusion, transmission, use, modification, sale, publication, distribution, or any other use, either commercial or non-commercial, total or partial, by any means, is expressly prohibited. Exceptions to this prohibition are those allowed by law, such as the right to quote.

Usurpation, counterfeiting, exploitation of usurped or counterfeited content, illegitimate identification, and unfair competition are criminal offenses. In accordance with applicable law or public order, we will report any violations to the competent authorities.
If you violate any of the Terms and Conditions, you will be required to indemnify us fully for all costs, expenses, liabilities, damages, and losses (excluding any indirect, incidental, or consequential loss), including any interest, fines, legal fees, or other professional fees incurred or paid by us as a result or in connection with your violation.

Privacy and Cookies Policy

Frederica controls the collection and processing of all Personal Information and Data in a fair and lawful manner through this Website. Frederica only processes Personal Information that is adequate, relevant, and not excessive for the purpose for which it is processed.

Frederica respects the privacy of users and complies with the provisions of Portuguese and European legislation concerning the processing of Personal Data, in accordance with the requirements of the applicable legislation and the National Data Protection Commission ("CNPD").

This Privacy and Cookies Policy provides information regarding the processing of personal data collected through the Website, as well as the exercise of the rights of data subjects.

Frederica only discloses or reveals Personal Information internally. It may disclose externally, but always under appropriate circumstances (such as with the transport companies it works with) and ensuring the appropriate technical and organizational measures for privacy and protection.

All employees are instructed that whenever they must process Personal Information on behalf of Frederica, they must implement appropriate technical and organizational measures to ensure the security of the Personal Information and do so in accordance with the company's instructions and procedures and in compliance with the applicable laws.

This policy statement sets forth the general principles supporting specific processes and procedures related to the collection, use, treatment, access, or disclosure, archiving, transfer, or other forms of processing personal information. These general principles apply to the entire process of registration, treatment, and processing of Personal Information and Data uniformly and comprehensively by Frederica.

At any time, users may request access to the personal data collected about them from Frederica, as well as its correction or deletion. Requests for access, correction, or removal of personal data should be sent to apoiocliente@frederica.pt.

Payment Methods

Frederica accepts payments through the following methods:

  • Multibanco (ATM Payment Reference);
  • MBWay;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • PayPal;
  • Klarna; and
  • eCredit Card.

Disputes

Any issues related to your order, use of the Website, or these Terms and Conditions are governed by Portuguese Law.
Portuguese courts will have exclusive jurisdiction over any dispute or claim related to these Terms and Conditions, with any issue or dispute being resolved under the jurisdiction of the Sintra district court, with the waiver of any other court.