Frequently Asked Questions

The order number is sent by email once payment has been made.

If you do not find our email with your order, please check your spam or make sure your email is correct.

Pre-ordering means you will be the first to receive this product as soon as it becomes available. You must check the shipping start date on the product page.

We work to ensure that all our products are always available, however, due to the popularity of our products, stock outs may occur. To be the first to receive restock notification, submit your email on the product page.

We ship worldwide!

The delivery time for an order depends on the chosen carrier and your address. Check all delivery times here .

We currently work with the carriers Batch, Delnext, DPD, and Fedex.

Shipping costs vary depending on the destination and chosen carrier. To check the shipping price for your order, we recommend that you add the desired products to your cart and proceed to the checkout page, where shipping costs will be calculated based on your address information.

You can also collect your order from our store for free.

You will receive a confirmation email when your order is ready to be picked up at our warehouse address. To collect your order, you must present the confirmation email along with your identification document (Citizen Card, Passport, or Identity Card).

The order must be collected by the account holder. If this is not possible, the order can be collected by someone else who presents the email and the account holder’s identification document. This service is free of charge.

As soon as your order is shipped from our facilities, you will receive an email with the carrier’s tracking number, allowing you to follow the shipment in real time. For orders sent by Batch, you may receive the tracking information directly via WhatsApp.

If the customer is not present at the time of delivery, the courier will attempt delivery twice more on different days. If delivery is not completed and the order was placed through Batch, except for the areas of Lisbon, Oeiras, and Cascais*, the order will be delivered to a nearby CTT point, where it will be available for collection for 5 days. If not collected within this period, it will be returned to our facilities. If delivery is made by DPD, your order will remain in the Locker for 3 days if that was the chosen point, or 10 days if you opted for a Pick-Up point. After this period, your order will be returned to our store. For Fedex shipments, there will be 3 delivery attempts. If not delivered, the order will return to the carrier’s warehouse and subsequently to our facilities. For more information, please see here.

*In the areas of Lisbon, Oeiras, and Cascais, Batch orders have two delivery attempts, and if not delivered on the second attempt, they will be sent back to our facilities.

The carrier sends a message with information on the day the order will be delivered, to the address given by the customer at the time of ordering. If it is not possible to be at the address indicated, contact the carrier so that another day or delivery location can be arranged.

More information here .

We are sorry for the inconvenience, please contact our customer support at apoiocliente@frederica.com. We will help you receive your order smoothly.

Please see our Exchange and Return Policies .

MBWAY, ATM Payment Reference, Credit Card (VISA, Mastercard), Klarna.

The Klarna payment method allows you to pay the entire value of your order in 3 installments (one installment per month), without any associated interest and in a secure manner.

To pay with Klarna, simply select this payment method at check-out and follow the steps indicated.

The first installment will be debited at the time of purchase and subsequent payments will be automatically deducted from the associated card each following month, according to the agreed payment plan. However, if you wish, you can make advance payments whenever you wish.

See here how.

Yes, the amount already paid will be refunded to you and the remaining installments will be cancelled.

Our gummies are a vitamin supplement manufactured according to the most rigorous Good Manufacturing Practices (GMP) in the pharmaceutical and food industry, complying with all European Quality Directives and in laboratories certified according to GMP and the International Organization for Standardization (ISO) 9001 and 22000.

All of our gums are regulated by the Directorate-General for Food and Veterinary Medicine (DGAV), the National Pharmacy Association (ANF), the Portuguese Association of Food Supplements (APARD) and the European Food Safety Authority (EFSA).

Because we always want to improve, we remain attentive to daily developments in this area and are available to improve our products, taking into account market developments and the wishes of our customers.

We have vegan options, such as our Hair Up, Sex Up, TPM, Ommm and Tanned gummies.

Yes, taking our gummies does not require eating food first.

If you are pregnant or breastfeeding, please consult your doctor. You can find the nutritional information and the full list of ingredients on the product page.

If you suffer from any medical condition or are prescribed medication, please consult your doctor. You can find the nutritional information and the full list of ingredients on the product page.

You should store your gummies at a temperature below 25º in the original packaging, tightly closed and protected from light.

Please contact our customer support via email: apoiocliente@frederica.com.

If you are completing checkout and the campaign ends, please contact us at apoiocliente@frederica.com. If you have already placed your order but the payment has not yet been made, you can still benefit from the campaign while the payment deadline is active.

Discount codes applied to products cannot be combined with each other, but they can be used in conjunction with other discounts, such as order discounts and/or shipping discounts, depending on the conditions.

Shipping discounts may be limited to certain areas or countries. Please fill in the postal code field to check availability.

All product or order discount campaigns are valid in all countries. However, free shipping campaigns may vary depending on regions and/or countries, according to the applicable conditions.

Via email contatocliente@frederica.pt, from 9am to 6pm (Monday to Thursday) and from 9am to 3pm (Friday).