Frequently Asked Questions

The order number is sent by email once the payment has been made.

If you do not find our email with your order, please check your spam folder or verify that your email address is correct.

Buying in pre-sale means you will be the first to receive this product as soon as it becomes available. You should check the shipping start date on the product page.

We work to ensure that all our products are always available; however, due to their popularity, stock shortages may occur. To be the first to receive restock notifications, please submit your email on the product page.

We ship worldwide!

The delivery time of an order depends on the chosen carrier and your address. Check all delivery times here.

We currently work with the carriers Batch, Delnext, DPD, and Fedex.

Shipping costs vary depending on the destination and the chosen carrier. To check the shipping price for your order, we recommend adding the desired products to your cart and proceeding to the checkout page, where shipping costs will be calculated based on your address information.

You can also pick up your order from our store for free.

You will receive a confirmation email when your order is ready to be picked up at our warehouse address. To collect your order, you must present the confirmation email along with your identification document (Citizen Card, Passport, or Identity Card).

The order must be collected by the account holder. If this is not possible, the order can be collected by someone else who presents the email and the account holder’s identification document. This service is free of charge.

As soon as your order is shipped from our facilities, you will receive an email with the carrier’s tracking number, allowing you to follow the shipment in real time. For orders sent by Batch, you may receive the tracking information directly via WhatsApp.

If the customer is not present at the time of delivery, the courier will attempt the process twice on different days. If delivery is not established and the order was placed through Batch, except for the areas of Lisbon, Oeiras, and Cascais*, the order will be delivered to a nearby CTT point, where it will be available for collection for 5 days; if not collected, it will be returned to our facilities. If delivery is made by DPD, your order will remain for 3 days in the Locker, if that was the chosen point, or 10 days if you opted for a Pick-Up point. After this period, your order will be returned to our store. For shipments via Fedex, there will be 3 delivery attempts. If not delivered, the order will return to the carrier’s warehouses and subsequently to our facilities. For more information, please see here.

*In the areas of Lisbon, Oeiras, and Cascais, Batch orders have two delivery attempts, and if not delivered on the second attempt, they will be sent back to our facilities.

The carrier sends a message with the delivery date of the order to the address provided by the customer at the time of purchase. If it is not possible to be at the indicated address, please contact the carrier to arrange another day or delivery location.

More information here.

We are sorry for the inconvenience, please contact our customer support at apoiocliente@frederica.com. We will help you receive your order smoothly.

Please consult our Exchange and Return Policies.

MBWAY, MB, Credit Card (VISA, Mastercard), Klarna.

The Klarna payment method allows you to pay the full amount of your order in 3 installments (one installment per month), with no interest and securely.

To pay with Klarna, simply select this payment method at checkout and follow the steps provided.

The first installment will be charged at the time of purchase, and the next payments will be automatically deducted from the associated card each following month, according to the agreed payment plan. However, if you wish, you can make early payments whenever you want.

See here how.

Yes, the amount already paid will be refunded to you and the remaining installments will be canceled.

Our gummies are a vitamin supplement manufactured according to the strictest Good Manufacturing Practices (GMP) in the pharmaceutical and food industries, complying with all European Quality Directives and produced in laboratories certified under GMP and the International Organization for Standardization (ISO) 9001 and 22000.

All our gummies are regulated by the Directorate-General for Food and Veterinary Medicine (DGAV), the National Association of Pharmacies (ANF), the Portuguese Association of Food Supplements (APARD), and the European Food Safety Authority (EFSA).

Because we always want to improve, we stay attentive to the daily developments in this field and are ready to enhance our products, taking into account market evolution and our customers’ wishes.

We have vegan options, such as our Hair Up, Sex Up, TPM, Ommm, and Bronzeada gummies.

Yes, taking our gummies does not require eating food beforehand.

If you are pregnant or breastfeeding, please consult your doctor. You can find the nutritional table and the full list of ingredients on the product page.

If you have any medical condition or have been prescribed medication, please consult your doctor. You can find the nutritional table and the full list of ingredients on the product page.

You should store your gummies at a temperature below 25ºC in the original packaging, tightly sealed and away from light.

Please contact our customer support via email: apoiocliente@frederica.com.

If you are completing checkout and the campaign ends, please contact us at apoiocliente@frederica.com. If you have already placed your order but the payment has not yet been made, you can still benefit from the campaign while the payment deadline is active.

Discount codes applied to products are not cumulative with each other, but can be combined with other discounts, such as order discounts and/or shipping discounts, depending on the conditions.

Shipping discounts may be limited to certain zones or countries. Please enter your postal code to check availability.

All product or order discount campaigns are valid in all countries. However, free shipping campaigns may vary depending on the regions and/or countries, according to the applicable conditions.

Through the email apoiocliente@frederica.pt, from 9 am to 6 pm (Monday to Thursday) and from 9 am to 3 pm (Friday).